How often do you back up your data and how quickly can you restore your system in the event of a disaster?+
At Konfeo, we use the following procedure to ensure the security of the users of the system:
- database backup every 3 hours during the day (archived for a year)
- daily backup of user files (archived for a year)
- daily system configuration backup (archived for a year)
- weekly operating system update
- weekly security update for Konfeo software
- daily overview of system logs
All of these activities are designed to ensure maximum security of the information collected in the system. In the event of an unexpected and serious system failure, we can restore the system to its full functionality within a maximum of 60 minutes.
In Konfeo’s history, this has not happened yet, but we have tested such a scenario as part of preventive activities.
Can I add password protection to my registration form?+
Yes. This feature is available under the Groups/Fees settings. You have an option to set up a different password for each group/fee.
How long is my data kept stored on your server?+
We never delete any of your data. You can access it as long as you wish. You can delete your data by yourself, if you desire.
Do you use my attendee’s database for your own purposes?+
Absolutely not! Your privacy and security is of utmost importance to us. Your database is your personal protected property. Any data submitted on your account is protected and will never be used by us or anyone else except for that purpose for which it was intended.
Is the database containing my attendee’s details really safe?+
Definitely! Your security and privacy are of utmost importance to us – we use the highest level security protocols and create backups each day. Konfeo is designed using the latest in security technology and handled by a securely encrypted server connection (SSL). Your data will remain protected on our professional servers – we will never delete any of your data, though you have the option of deleting it yourself, if you wish.
Can I upload my own database to send a mailing?+
No, for safety reasons Konfeo is used to communicate with registered attendees only, however, there are a number of easy to use online applications for this purpose.
What is the uptime of the system?+
Konfeo system is maintained on professional servers with a guaranteed availability of service (SLA = Service Level Agreement) at 99.98%. This means that your data is available online virtually any time of day or night throughout the year.
There are occasional short breaks for service during low-traffic internet times (eg. for the implementation of new features).