I accidentally marked the attendee as present. How can I change his status?
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The recipe for changing the status is as follows: find the right person in the attendee’s list and click on the name. The attendee’s profile will open, where the following options will be available at the bottom of the screen:

  • Accept allows you to change the status from Present to Accepted;
  • Set ‘Waiting for payment’ allows you to change the status from Accepted to Waiting for payment.

That’s all.

The procedure for access to personal data and their transfer
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Access to personal data of event participants and the possibility of transferring them doesn’t require the intervention of Konfeo or the Organizer. The Attendee has permanent access to his personal data, as described below:

  1. The Attendee registers for an event organized by the Organizer via a registration form published on the Internet via Konfeo.
  2. After clicking on the “REGISTER” button, the Attendee receives access to the form fields, which should be completed within 15 minutes.
  3. After proper completion of the form fields (in particular, the fields required by the Organizer of the event), the Attendee saves the data by clicking on the “SAVE” button.
  4. The website displays a set of information provided by the Attendee during registration (the so-called Attendee’s Profile) and simultaneously sends a confirmation message to the e-mail address provided in the form along with a link to the Attendee’s Profile.
  5. The address of the link is designed in a way that makes it impossible to search for the Attendee’s Profile on the Internet by third parties.
  6. The Attendee has the right to download and transfer his data by clicking on the “PRINT” button.
  7. Until the Organizer deletes data, the Participant has the option of independent access to personal data on the Attendee’s Profile.

In the event that the Attendee has lost the possibility of independent access to his personal data, he should contact the event Organizer:

  1. The Organizer searches for the Attendee’s personal data in the admin panel of his account in Konfeo using the search engine located on the top bar of the screen.
  2. In the search list, the Organizer finds the Attendee and clicks on the link.
  3. On the Attendee’s Profile, the Organizer copies the “Link to the Attendee’s profile” and provides the link to the Attendee.
The procedure for restricting the processing of personal data
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The Attendee has the right to demand the restriction of the processing of his personal data by submitting a request to the event Organizer. The Organizer applies this law as described below:

  1. The Organizer searches for the Attendee’s personal data in the admin panel of his account in Konfeo using the search engine located on the top bar of the screen.
  2. In the search list, the Organizer finds an entry about the Attendee and clicks on a link that opens his profile in Konfeo.
  3. In the event in which the Attendee provided his data, the Organizer creates a new group named, eg “Limiting data processing”. At the same time, remember about unticking the checkbox “Registration button is visible on the registration page”.
  4. On the Attendee’s profile, the Organizer clicks the “CHANGE GROUP” button, selects the group created in the previous item and confirms the disposition. The decision on whether Konfeo is to automatically send a message to the Attendee with information about this change belongs to the Organizer – it is decided by appropriate selection of the “Send mail to participant with information about group change” checkbox.
  5. If the Attendee has provided his data in many events, the procedure should be followed for each of them.
  6. If the Organizer hasn’t sent an automatic confirmation of the change made, he informs the Attendee about the applied restriction.
  7. In all mass operations in the system (mailing, task automation), the Organizer disables the activity for the group created in point 3.
The procedure for rectifying personal data
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Until the acceptance of participation in the event, correcting the personal data of the Attendee doesn’t require the intervention of Konfeo or the Organizer. The Attendee has permanent access to his personal data, as described below:

  1. The Attendee registers for an event organized by the Organizer via a registration form published on the internet via Konfeo.
  2. After clicking on the “REGISTER” button, the Attendee receives access to the form fields, which should be completed within 15 minutes.
  3. After proper completion of the form fields (in particular, the fields required by the Organizer of the event), the Attendee saves the data by clicking on the “SAVE” button.
  4. Konfeo displays the set of information provided by the Attendee during registration (the so-called Attendee’s Profile) and simultaneously sends a confirmation message to the e-mail address provided in the form along with a link to the Attendee’s Profile.
  5. The address of the link is designed in a way that makes it impossible to search for the Attendee’s Profile on the Internet by third parties.
  6. The Attendee has the right to correct their personal data by clicking on the “CHANGE DATA” button, correcting the data and clicking the “SAVE” button.

In the event that the Attendee has lost the possibility of independent access to his personal data or isn’t able to correct the data himself, he should contact the event Organizer:

  1. The Organizer searches for the Attendee’s personal data in the admin panel of his account in Konfeo using the search engine located on the top bar of the screen.
  2. In the search list, the Organizer finds the Attendee and clicks on the link.
  3. On the Attendee’s Profile, the Organizer clicks the “CHANGE DATA” button, makes a correction submitted by the Attendee and clicks “SAVE”.
  4. The Organizer informs the Attendee about the rectification of his personal data. For this purpose, he may copy the “Link to the Attendee’s profile” and make it available to the Attendee.
The procedure for deleting personal data
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The Attendee has the right to delete his personal data by submitting a request to the event Organizer. The Organizer deletes the Attendee’s personal data as described below:

  1. The Organizer searches for the Attendee’s personal data in the admin panel of his account in Konfeo using the search engine located on the top bar of the screen.
  2. In the search list, the Organizer finds an entry regarding the Attendee and clicks on the link that opens his Attendee’s profile in Konfeo.
  3. On the Attendee’s profile, the Organizer clicks the “DELETE ATTENDEE” button and confirms the execution of the instruction.
  4. If the Attendee has provided his data in many events, the procedure should be followed for each of them.
  5. The Organizer informs the Attendee of the removal of his personal data.

ATTENTION: deleting the Attendee’s personal data means deleting all documentation related to it, including INVOICES. In order to archive invoices, they should be downloaded BEFORE the operation of deleting data.

How can I delete past events and all data associated with them?
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It’s simple, the procedure is as follows:

  • on the list of events, in the Completed tab, click on the relevant event, then go to the Event settings menu
  • at the bottom of the page, click the Delete the event button and confirm the deletion

ATTENTION, deleting an event also deletes all accounting documents related to it – download them, if you haven’t already done so.

How often do you back up your data and how quickly can you restore your system in the event of a disaster?
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At Konfeo, we use the following procedure to ensure the security of the users of the system:

  • database backup every 3 hours during the day (archived for a year)
  • daily backup of user files (archived for a year)
  • daily system configuration backup (archived for a year)
  • weekly operating system update
  • weekly security update for Konfeo software
  • daily overview of system logs

All of these activities are designed to ensure maximum security of the information collected in the system. In the event of an unexpected and serious system failure, we can restore the system to its full functionality within a maximum of 60 minutes.

In Konfeo’s history, this has not happened yet, but we have tested such a scenario as part of preventive activities.

How can I use a barcode scanner at the reception of the event?
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It is very easy. First, make sure participants of your event receive e-tickets – check the appropriate option in the Event settings before opening the registration. Test the barcode scanner beforehand:

  • connect the scanner to the computer
  • run the system demo
  • generate some sample e-tickets
  • open the Reception menu item
  • scan the tickets with the scanner and check that the information displayed is correct

In the case of a scanner failure, you can always enter the ticket number manually. Check also: QR codes vs. barcodes – which solution is better for handling the reception of events?

 

Payment processing: PayPal
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Konfeo doesn’t charge a commission fee for payment processing. You are get paid directly using your own PayPal account and only pay their fees. Simply

Is the time to fill out a form can be longer than 15 minutes?
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Yes, of course! We can extend the time to complete the registration up to 60 minutes. Please email us at info@konfeo.com with the following information:

  • Your Konfeo login;
  • Name or subdomain of the event;
  • Registration time, which you want to set in the range of 15-60 minutes.

Please note that this option is only available for PAID and FREE PLUS events.

How to prepare yourself IDs/certificates?
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This is really simple and take only few steps! Here is a recipe for MS Word:

  • download .zip file and unpack on your computer: Konfeo_ids-certs.zip
  • download the current list of attendees and rename the file to: ids-attendees-list.xlsx
  • replace .xlsx file enclosed in the package on a previously prepared list of attendees
  • open the file (IDs or certificates) and accept the SQL command
  • change the relevant information apart from merge fields and go to the Mailings menu
  • check if everything is ok (Preview results) and finally print documents (Finish & Merge – Print documents)

You have done IDs/certificate to the attendees of your event!

Is there a way to send copy of confirmation e-mail to my inbox?
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Yes. Just tick the following option in the Groups/fees settings: Send me copies of registration confirmation e-mails. Copies will be delivered to:… (This can also be set up for each group/fee separately).

Can I insert any registration data in a confirmation e-mail?
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No, however the User receives a link to his Attendee’s Profile in the confirmation e-mail. The profile contains all information submitted in the registration form. Check also: Can an attendee change or cancel his registration?

Can I customize confirmation e-mails?
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Yes. This feature is available for Paid and Free-plus Events. You can find this option in Event settingsConfirmation e-mail tab.

Will attendees receive an e-mail after registration?
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Yes. We send confirmation e-mails and additional e-mails after all system actions, for example after receiving payment.

Can I limit the number of available tickets/seats?
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Yes, you can set it up in two ways:

  • go to Groups/fees settings and set a different limit for each group/fee;
  • go to Event settings and set Global ticket limit.
Is the number of available tickets/seats shown on the registration page?
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Yes, the number of available tickets/seats is visible on the registration page. If you prefer to hide it, go to Groups/fees settings to do so.

Can I remove the Konfeo logo from the registration form?
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Yes. It is possible to put your own graphic (logo or header) instead of Konfeo.com brand on your registration page and e-mails. Please contact us to activate this feature. See White label option in Pricing for details.

How many attendees can be registered for a single event?
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There is no limit although you can limit the number of tickets/seats anytime, by simply going to Groups/Fees settings or setting Global ticket limit.

I want to organize many events – will I need to pay more for using Konfeo?
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No, you only pay for using Konfeo when you earn (Paid Events) or you want extended features (Free-plus Events). See Pricing for details.

Can I change my registration form once my event becomes active?
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Yes, it is possible, however we don’t encourage you to do so as your attendees could easily be confused by such a change.

How many fields can I add to my registration form?
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As many as you want. There is no limit.

Can I add my own logo or header on the registration page?
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Yes, however this feature is available for Paid and Free-plus Events only. Go to Events settings and then the Header tab. Follow the instructions to add your personalized graphics to your page.

How many mailings can I send?
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As many as you like, but only to registered attendees.

Can I add password protection to my registration form?
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Yes. This feature is available under the Groups/Fees settings. You have an option to set up a different password for each group/fee.

How long is my data kept stored on your server?
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We never delete any of your data. You can access it as long as you wish. You can delete your data by yourself, if you desire.

Can I use my registration form for another event?
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Yes. You can easily copy your old registration form to use for a new event or clone the whole event and edit any fields to customize it for your new event.

Do you use my attendee’s database for your own purposes?
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Absolutely not! Your privacy and security is of utmost importance to us. Your database is your personal protected property. Any data submitted on your account is protected and will never be used by us or anyone else except for that purpose for which it was intended.

Is the database containing my attendee’s details really safe?
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Definitely! Your security and privacy are of utmost importance to us – we use the highest level security protocols and create backups each day. Konfeo is designed using the latest in security technology and handled by a securely encrypted server connection (SSL). Your data will remain protected on our professional servers – we will never delete any of your data, though you have the option of deleting it yourself, if you wish.

Can I upload my own database to send a mailing?
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No, for safety reasons Konfeo is used to communicate with registered attendees only, however, there are a number of easy to use online applications for this purpose.

How do I create a good looking registration page address?
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Use dashes (-) between words in your registration page address. Your link should look like this:
https://my-good-looking-registration-address.konfeo.com
This way the address is easier to read and wraps in lines.

How can I add my own Terms of Use to the registration form?
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It’s easy: add a checkbox to your form and tick the option for mandatory fill. Enter the proper description and place the link to file in HTML format.

Can I place the event registration form on my website?
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Yes, this is really simple. Go to Event settings and click on Embedded form. Follow the instructions to generate the proper code. Paste the generated code on to your website. This feature is available for Paid and Free-plus Events only.

Can attendees change or cancel their registration?
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Yes, but not always. Attendees can change their data or cancel their registration on their Attendee’s Profile (his personal screen with all registration details), if the registration is open. This can’t be done if:

  • registration is closed;
  • attendee has been accepted – in case of a Paid Event (even if registration is still open).
Why has my event registration closed, although the starting date is far in the future?
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Check the registration start/end dates in Groups/fees settings. Most likely, the registration end date has already passed. Simply correct the date.

Can I increase the ticket limit in an active event?
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Yes, you can do it anytime. Depending on the type of limit you use, you can change it in two ways:

  • go to Groups/fees settings and simply reset a different limit for each group/fee;
  • go to Event settings and reset the Global ticket limit.
How can I turn on group registration?
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It’s simple: just fill in following fields in Groups/Fees settings:

  • minimum number of submitted attendees;
  • maximum number of submitted attendees.

Changing these parameters allows you to set up a proper mechanism for registration. In the first step, the attendee will be asked to choose the number of submitted persons. The next step will take him to the standard registration form with additional fields for multi-registration.

Does the system look good on different screens?
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Definitely yes. We put much effort to make sure that the system (administrator panel and registration page) looks good on all models of screens. This means that you and your attendees can freely operate the system using smartphones, tablets, monitors and other devices.

 

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