Handling

The recipe for changing the status is as follows: find the right person in the attendee’s list and click on the name. The attendee’s profile will open, where the following options will be available at the bottom of the screen:

• Accept allows you to change the status from Present to Accepted;
• Set ‘Waiting for payment’ allows you to change the status from Accepted to Waiting for payment.

That’s all.

It’s simple, the procedure is as follows:

• on the list of events, in the Completed tab, click on the relevant event, then go to the Event settings menu
• at the bottom of the page, click the Delete the event button and confirm the deletion

ATTENTION, deleting an event also deletes all accounting documents related to it – download them, if you haven’t already done so.

It is pretty straightforward. First, make sure participants of your event receive e-tickets – check the appropriate option in the Event settings before opening the registration. Test the barcode scanner beforehand:

• connect the scanner to the computer
• run the system demo
• generate some sample e-tickets
• open the Check-in menu item
• scan the tickets with the scanner and check if the displayed information is correct

In an actual check-in situation, be sure to log into your account.

In the case of a scanner failure, you can always enter the ticket number manually. Check also: QR codes vs. barcodes – which solution is better for handling the reception of events?

You can use any number of scanners to handle the reception, but due to the very high speed of scanning (a fraction of a second), we recommend keeping the ratio: one computer = one scanner. If you connect several scanners to one computer, receptionists won’t know whose scan result they see on the screen.

Yes, of course! We can extend the time to complete the registration up to 60 minutes. Please email us at info@konfeo.com with the following information:

• your Konfeo login
• name or subdomain of the event
• registration time, which you want to set in the range of 15-60 minutes

This is really simple and take only few steps! Here is a recipe for MS Word:

• download .zip file and unpack on your computer: Konfeo_ids-certs.zip
• download the current list of attendees and rename the file to: ids-attendees-list.xlsx
• replace .xlsx file enclosed in the package on a previously prepared list of attendees
• open the file (IDs or certificates) and accept the SQL command
• change the relevant information apart from merge fields and go to the Mailings menu
• check if everything is ok (Preview results) and finally print documents (Finish & Merge – Print documents)

You have done IDs/certificate to the attendees of your event!

Yes. Just tick the following option in the Groups/fees settings: Send me copies of registration confirmation e-mails. Copies will be delivered to:… (This can also be set up for each group/fee separately).

No, however the User receives a link to his Attendee’s Profile in the confirmation e-mail. The profile contains all information submitted in the registration form. Check also: Can an attendee change or cancel his registration?

Yes. You can find this option in Event settings – Confirmation e-mail tab.

Yes. We send confirmation e-mails and additional e-mails after all system actions, for example after receiving payment.

Yes, you can set it up in two ways:

• go to Groups/fees settings and set a different limit for each group/fee;
• go to Event settings and set Global ticket limit.

Yes, the number of available tickets/seats is visible on the registration page. If you prefer to hide it, go to Groups/fees settings to do so.

There is no limit although you can limit the number of tickets/seats anytime, by simply going to Groups/Fees settings or setting Global ticket limit.

Yes, it is possible, however we don’t encourage you to do so as your attendees could easily be confused by such a change.

As many as you like, but only to registered attendees.

Yes. You can easily copy your old registration form to use for a new event or clone the whole event and edit any fields to customize it for your new event.

It’s easy: add a checkbox to your form and tick the option for mandatory fill. Enter the proper description and place the link to file in HTML format.

Yes, but not always. Attendees can change their data or cancel their registration on their Attendee’s Profile (his personal screen with all registration details), if the registration is open. This can’t be done if:

• registration is closed;
• attendee has been accepted – in case of a Paid Event (even if registration is still open).

Check the registration start/end dates in Groups/fees settings. Most likely, the registration end date has already passed. Simply correct the date.

Yes, you can do it anytime. Depending on the type of limit you use, you can change it in two ways:

• go to Groups/fees settings and simply reset a different limit for each group/fee;
• go to Event settings and reset the Global ticket limit.

It’s simple: just fill in following fields in Groups/Fees settings:

• minimum number of submitted attendees;
• maximum number of submitted attendees.

Changing these parameters allows you to set up a proper mechanism for registration. In the first step, the attendee will be asked to choose the number of submitted persons. The next step will take him to the standard registration form with additional fields for multi-registration.