FAQ

No, there aren’t. However, if you choose to use online payment there is a small handling fee paid to the operator.

Yes, but not always. Attendees can change their data or cancel their registration on their Attendee’s Profile (his personal screen with all registration details), if the registration is open. This can’t be done if:

• registration is closed;
• attendee has been accepted – in case of a Paid Event (even if registration is still open).

Yes, go to Events settings and then the Registration page tab. Follow the instructions to add your personalized graphics to your page.

Yes. This feature is available under the Tickets / Groups settings. You have an option to set up a different password for each ticket/group.

Yes, it is possible, however we don’t encourage you to do so as your attendees could easily be confused by such a change.

Yes. You can find this option in Event settings – Confirmation e-mail tab.

Yes, you can do it anytime. Depending on the type of limit you use, you can change it in two ways:

• go to Tickets / Groups settings and simply reset a different limit for each ticket/group;
• go to Event settings and reset the Global ticket limit.

No, however the User receives a link to his Attendee’s Profile in the confirmation e-mail. The profile contains all information submitted in the registration form. Check also: Can an attendee change or cancel his registration?

Yes, you can set it up in two ways:

• go to Tickets / Groups settings and set a different limit for each ticket/group;
• go to Event settings and set Global ticket limit.

Yes, this is really simple. Go to Form menu and click on Integration tab. Copy the code and paste it on your website. The widget automatically adjust itself to the width of your template.

Yes. It is possible to put your own graphic (logo or header) instead of Konfeo.com brand on your registration page and e-mails. Please contact us to activate this feature. See White label option in Pricing for details.

No, for safety reasons Konfeo is used to communicate with registered attendees only, however, there are a number of easy to use online applications for this purpose.

Yes. You can easily copy your old registration form to use for a new event or clone the whole event and edit any fields to customize it for your new event.

Absolutely not! Creating an account and using it is free and always will be.

Absolutely not! Your privacy and security is of utmost importance to us. Your database is your personal protected property. Any data submitted on your account is protected and will never be used by us or anyone else except for that purpose for which it was intended.

Definitely yes. We put much effort to make sure that the system (administrator panel and registration page) looks good on all models of screens. This means that you and your attendees can freely operate the system using smartphones, tablets, monitors and other devices.

It is pretty straightforward. First, make sure participants of your event receive e-tickets – check the appropriate option in the Event settings before opening the registration. Test the barcode scanner beforehand:

• connect the scanner to the computer/laptop (you can also connect it via bluetooth to your mobile device)
• run the system demo
• generate some sample e-tickets
• open the Check-in menu item and log in to the check-in app
• switch to Scan mode
• use the scanner to scan the tickets and check if the displayed information is correct

In the case of a scanner failure, you can always enter the ticket number manually or use QR codes. You can use any number of scanners to handle the reception, but due to the very high speed of scanning (a fraction of a second), we recommend keeping the ratio: one computer = one scanner. If you connect several scanners to one computer, receptionists won’t know whose scan result they see on the screen.

It’s easy: add a checkbox to your form and tick the option for mandatory fill. Enter the proper description and place the link to file in HTML format.

It is very easy. After logging in, click on the user icon in the upper right corner of the screen and then click User’s profile. In the Login settings section, you will find the email address that is your LOGIN to the system. You can change your login at any time.

If the time comes when you choose to delete your Konfeo account, please write a short message and send it to info@konfeo.com. Remember, that the instruction should be sent from the e-mail address assigned to the account you want to delete.

It’s simple, the procedure is as follows:

• on the list of events, in the Completed tab, click on the relevant event, then go to the Event settings menu
• at the bottom of the page, click the Delete the event button and confirm the deletion

ATTENTION, deleting an event also deletes all accounting documents related to it – download them, if you haven’t already done so.

You don’t need to use discount codes to sell group tickets/seats at a more favorable price than individual tickets. Instead, go to the Tickets / Groups menu and create a new ticket/group for group registration. If you intend to offer a Valentine discount for couples, set the parameters to “2” in minimum and maximum number of submitted attendees checkboxes. Assign a lower unit price accordingly. In this way, you will force the registrant to provide data for two attendees and to charge a double but more favorable fee than two individual registrations.

Similarly, if you intend to offer more favorable ticket purchase conditions for groups, set the minimum group size and assign the appropriate price.

It’s straightforward – for training organizers, we have developed a widget displaying a list of active events. Just copy the appropriate code from the system and place it anywhere on your website:

• see an example widget
• read where you can find the widget code and what are the advanced display options for selected events

It’s simple: just fill in following fields in Tickets / Groups settings:

• minimum number of submitted attendees;
• maximum number of submitted attendees.

Changing these parameters allows you to set up a proper mechanism for registration. In the first step, the attendee will be asked to choose the number of submitted persons. The next step will take him to the standard registration form with additional fields for multi-registration.

Use dashes (-) between words in your registration page address. Your link should look like this:
https://my-good-looking-registration-address.konfeo.com
This way the address is easier to read and wraps in lines.

You can manually delete the personal data of attendees registered for your events at any time. If you don’t, the system will automatically delete this data 180 days after the event ends. You will receive an email two weeks in advance informing you of the planned deletion.

The functioning of this mechanism is dictated by the requirements of the General Data Protection Regulation (GDPR), which indicates that “personal data may be stored for a period not longer than it is necessary for the purposes for which the data is processed”.

There is no limit although you can limit the number of tickets/seats anytime, by simply going to Tickets / Groups settings or setting Global ticket limit.

As many as you want! Really, the more the better! We are pleased to be of service to you.

As many as you want. There is no limit.

As many as you like, but only to registered attendees.

At Konfeo, we use the following procedure to ensure the security of the users of the system:

• database backup every 3 hours during the day (archived for a year)
• daily backup of user files (archived for a year)
• daily system configuration backup (archived for a year)
• weekly operating system update
• weekly security update for Konfeo software
• daily overview of system logs

All of these activities are designed to ensure maximum security of the information collected in the system. In the event of an unexpected and serious system failure, we can restore the system to its full functionality within a maximum of 60 minutes.

In Konfeo’s history, this has not happened yet, but we have tested such a scenario as part of preventive activities.

This is really simple and take only few steps! Here is a recipe for MS Word:

• download .zip file and unpack on your computer: Konfeo_ids-certs.zip
• download the current list of attendees and rename the file to: ids-attendees-list.xlsx
• replace .xlsx file enclosed in the package on a previously prepared list of attendees
• open the file (IDs or certificates) and accept the SQL command
• change the relevant information apart from merge fields and go to the Mailings menu
• check if everything is ok (Preview results) and finally print documents (Finish & Merge – Print documents)

You have done IDs/certificate to the attendees of your event!

You can use any mobile device (tablet, smartphone) with a QR code scanner to operate the check-in. Older devices require a code-scanning app, while newer devices have a scanner built into the camera. You don’t need to install additional applications if you can scan QR codes on these devices.

To start scanning tickets, log in to the reception app (check-in) in a web browser. Take a few simple actions:

• log in to your Konfeo account on your computer/laptop and go to the appropriate event
• open the Check-in menu
• use the provided login and generated password to log in to the check-in app on your mobile devices

The principle of the app operation is straightforward:

• open the code scanner on your device and scan the first ticket
• the link from the QR code will open a web browser with the scan result
• use the back button or gesture to return to the scanner
• scan another ticket, etc.

That’s all—maximum efficiency with minimum configuration.

The recipe for changing the status is as follows: find the right person in the attendee’s list and click on the name. The attendee’s profile will open, where the following options will be available at the bottom of the screen:

• Accept allows you to change the status from Present to Accepted;
• Set ‘Waiting for payment’ allows you to change the status from Accepted to Waiting for payment.

That’s all.

Yes. Only an e-mail address (registered in Konfeo) and password are required for login. Any user who has access to this information can login and use the system.

No, you only pay for using Konfeo when you sell tickets in paid events or register attendees in free events. See Pricing for details.

Definitely! Your security and privacy are of utmost importance to us – we use the highest level security protocols and create backups each day. Konfeo is designed using the latest in security technology and handled by a securely encrypted server connection (SSL). Your data will remain protected on our professional servers – we will never delete any of your data, though you have the option of deleting it yourself, if you wish.

Really. We don’t charge anything for your first 10 registrations. You can use them for testing or real registrations – it’s up to you.

Yes, the number of available tickets/seats is visible on the registration page. If you prefer to hide it, go to Tickets / Groups settings to do so.

Yes, of course! You can change the time to complete the registration for 15, 30, 45 or 60 minutes:

• for each event separately in Event Settings
• for all events in Organization profile

Yes. Just tick the following option in the Tickets / Groups settings: Send me copies of registration confirmation e-mails. Copies will be delivered to:… (This can also be set up for each ticket/group separately).

No, there are no hidden fees or charges. You can use Konfeo.com anytime, anywhere and as long as you desire. You can stop using Konfeo at anytime without any restrictions or hidden fees. If you don’t earn money, we don’t earn money – it’s as simple as that.

Konfeo doesn’t charge a commission fee for payment processing. You are get paid directly using your own PayPal account and only pay their fees. All you need to do is enter your account ID in event settings. No other configuration is needed. Our system will connect with payment gateway to process the payment.

Access to personal data of event participants and the possibility of transferring them doesn’t require the intervention of Konfeo or the Organizer. The Attendee has permanent access to his personal data, as described below:

1. The Attendee registers for an event organized by the Organizer via a registration form published on the Internet via Konfeo.
2. After clicking on the “REGISTER” button, the Attendee receives access to the form fields, which should be completed within 15 minutes.
3. After proper completion of the form fields (in particular, the fields required by the Organizer of the event), the Attendee saves the data by clicking on the “SAVE” button.
4. The website displays a set of information provided by the Attendee during registration (the so-called Attendee’s Profile) and simultaneously sends a confirmation message to the e-mail address provided in the form along with a link to the Attendee’s Profile.
5. The address of the link is designed in a way that makes it impossible to search for the Attendee’s Profile on the Internet by third parties.
6. The Attendee has the right to download and transfer his data by clicking on the “PRINT” button.
7. Until the Organizer deletes data, the Participant has the option of independent access to personal data on the Attendee’s Profile.

In the event that the Attendee has lost the possibility of independent access to his personal data, he should contact the event Organizer:

1. The Organizer searches for the Attendee’s personal data in the admin panel of his account in Konfeo using the search engine located on the top bar of the screen.
2. In the search list, the Organizer finds the Attendee and clicks on the link.
3. On the Attendee’s Profile, the Organizer copies the “Link to the Attendee’s profile” and provides the link to the Attendee.

The Attendee has the right to delete his personal data by submitting a request to the event Organizer. The Organizer deletes the Attendee’s personal data as described below:

1. The Organizer searches for the Attendee’s personal data in the admin panel of his account in Konfeo using the search engine located on the top bar of the screen.
2. In the search list, the Organizer finds an entry regarding the Attendee and clicks on the link that opens his Attendee’s profile in Konfeo.
3. On the Attendee’s profile, the Organizer clicks the “DELETE ATTENDEE” button and confirms the execution of the instruction.
4. If the Attendee has provided his data in many events, the procedure should be followed for each of them.
5. The Organizer informs the Attendee of the removal of his personal data.

ATTENTION: deleting the Attendee’s personal data means deleting all documentation related to it, including INVOICES. In order to archive invoices, they should be downloaded BEFORE the operation of deleting data.

Until the acceptance of participation in the event, correcting the personal data of the Attendee doesn’t require the intervention of Konfeo or the Organizer. The Attendee has permanent access to his personal data, as described below:

1. The Attendee registers for an event organized by the Organizer via a registration form published on the internet via Konfeo.
2. After clicking on the “REGISTER” button, the Attendee receives access to the form fields, which should be completed within 15 minutes.
3. After proper completion of the form fields (in particular, the fields required by the Organizer of the event), the Attendee saves the data by clicking on the “SAVE” button.
4. Konfeo displays the set of information provided by the Attendee during registration (the so-called Attendee’s Profile) and simultaneously sends a confirmation message to the e-mail address provided in the form along with a link to the Attendee’s Profile.
5. The address of the link is designed in a way that makes it impossible to search for the Attendee’s Profile on the Internet by third parties.
6. The Attendee has the right to correct their personal data by clicking on the “CHANGE DATA” button, correcting the data and clicking the “SAVE” button.

In the event that the Attendee has lost the possibility of independent access to his personal data or isn’t able to correct the data himself, he should contact the event Organizer:

1. The Organizer searches for the Attendee’s personal data in the admin panel of his account in Konfeo using the search engine located on the top bar of the screen.
2. In the search list, the Organizer finds the Attendee and clicks on the link.
3. On the Attendee’s Profile, the Organizer clicks the “CHANGE DATA” button, makes a correction submitted by the Attendee and clicks “SAVE”.
4. The Organizer informs the Attendee about the rectification of his personal data. For this purpose, he may copy the “Link to the Attendee’s profile” and make it available to the Attendee.

The Attendee has the right to demand the restriction of the processing of his personal data by submitting a request to the event Organizer. The Organizer applies this law as described below:

1. The Organizer searches for the Attendee’s personal data in the admin panel of his account in Konfeo using the search engine located on the top bar of the screen.
2. In the search list, the Organizer finds an entry about the Attendee and clicks on a link that opens his profile in Konfeo.
3. In the event in which the Attendee provided his data, the Organizer creates a new ticket/group named, eg “Limiting data processing”. At the same time, remember about unticking the checkbox “Ticket/group is visible on the registration page”.
4. On the Attendee’s profile, the Organizer clicks the Change ticket/group button, selects the ticket/group created in the previous item and confirms the disposition. The decision on whether Konfeo is to automatically send a message to the Attendee with information about this change belongs to the Organizer – it is decided by appropriate selection of the “Send mail to participant with information about ticket/group change” checkbox.
5. If the Attendee has provided his data in many events, the procedure should be followed for each of them.
6. If the Organizer hasn’t sent an automatic confirmation of the change made, he informs the Attendee about the applied restriction.
7. In all mass operations in the system (mailing, task automation), the Organizer disables the activity for the ticket/group created in point 3.

Webhooks are automated messages sent from one app to another when something happens. They’re much like SMS notifications sent by your bank, e.g., when you receive payment. There is an action (payment) and a bank’s reaction (SMS). Webhooks work pretty much similarly.

This way, Konfeo can send a notification to your other app when someone registers for your free event or pays for a paid event (after the attendee’s status changes to accepted).

Notifications include: first and last name, email, event title, ticket/seat name, price and currency, info about additional attendees. The structure of webhooks is as follows:

{
    "type": "attendee_accepted",
    "attendee": {
        "id": 123,
        "name": "John",
        "surname": "Doe",
        "email": "john@doe.com"
    },
    "fee": {
        "price": 123.45,
        "currency": "USD"
    },
    "event": {
        "id": 234,
        "name": "Event name"
    },
    "group": {
        "id": 345,
        "name": "Group name"
    },
    "form_fields": [
        {
            "id": 45,
            "type": "text",
            "label": "Phone",
            "value": "123 456 789"
        },
        {
            "id": 46,
            "type": "text_area",
            "label": "Bio",
            "value": "Text"
        },
        {
            "id": 47,
            "type": "select",
            "label": "Food type",
            "value": "vegetarian"
        },
        {
            "id": 48,
            "type": "select",
            "label": "Weather",
            "value": null
        },
        {
            "id": 49,
            "type": "radio",
            "label": "T-shirt size",
            "value": "L"
        },
        {
            "id": 50,
            "type": "check_box",
            "label": "Newsletter",
            "value": true
        },
        {
            "id": 51,
            "type": "check_box",
            "label": "Marketing",
            "value": false
        }
    ],
    "additional_attendees": [
        {
            "id": 124,
            "name": "Jane",
            "surname": "Doe"
        }
    ]
}

Launching webhooks is very simple – go to the Event settings | Webhooks tab and enter the URL to which Konfeo should send them. That’s all.

Konfeo system is maintained on professional servers with a guaranteed availability of service (SLA = Service Level Agreement) at 99.98%. This means that your data is available online virtually any time of day or night throughout the year: check app status (uptime)

Check the registration start/end dates in Tickets / Groups settings. Most likely, the registration end date has already passed. Simply correct the date.

Yes. We send confirmation e-mails and additional e-mails after all system actions, for example after receiving payment.